FAQs

RETAIL

How quickly will my order ship?

In general, if we receive your order before 3pm EST, your order will ship the same day. Standard delivery time in the U.S. is 3 to 5 days.

How will my order ship?

We will ship according to the most efficient method, either via USPS or UPS, dependent on the size of the shipment. Overseas orders generally ship via USPS.

Do you ship internationally?

Absolutely! We now have discounted rates to Canada and Europe, just $7.95 for shipping on one ball cover to Canada and $9.95 to Europe. 

What shipping method is used for international orders?

All international orders are shipped via USPS International mail. Please allow 7 to 14 days for delivery on international orders.

How do I return a purchase that I no longer want?

We want you to be completely satisfied with your purchase. Please view our simple return policy for instructions.

Who should I contact regarding a question I have or an order that I have placed?

Please contact our friendly sales staff at sales@globalgroovelife.com.

For all other questions: info@globalgroovelife.com

WHOLESALE

What is your minimum order and minimum re-order?

Our requested opening order is US$200 and $100 for re-orders. 

How quickly will my order ship?

In general, if we receive your order before 3pm EST, your order will ship the same day. Please allow 24 hours for your order to be processed.

How will my order ship?

We will ship according to the most efficient method, either via USPS or UPS, dependent on the size of the shipment.

What is your policy regarding product being sold within close proximity to my shop?

Our general rule is not to sell within 10 miles of your physical retail location and so far we have not got close to this proximity.

Please contact us if you have any concerns about your local competition.

Do you ship internationally?

Please contact us at sales@globalgroovelife.com for a shipping quote for interantional wholesale orders. In general, shipping larger quantities from the U.S. is prohibitively expensive. 

Can I order FOB (freight on board)?

Our minimum opening order for FOB pricing is US$2,000. FOB means that you pay an at-source price for the product as well as all shipping charges to your destination.

For information on ordering directly from source (Thailand and/or Nepal) aka FOB, please contact Greg at greg@globalgroovelife.com.